Effective Date: April 1, 2026
At REPS Performance, we are committed to delivering a high-standard training experience. Due to the structured and personalized nature of our services, our refund policy is designed to reflect the time, planning, and coaching involved.
1. Eligibility for Refunds
Memberships and Subscriptions:
Refunds are only available within the first 14 days of purchase. After this period, all memberships and subscriptions are non-refundable.Training Sessions and Evaluations:
Cancellations must be made at least 24 hours in advance to be eligible for rescheduling or credit. Late cancellations or no-shows will not be refunded or credited.Programs and Packages:
Once a program has been started or delivered, it is non-refundable.Retail Products (if applicable):
Apparel or physical products may be returned within 30 days of purchase, provided they are unused, unworn, and in original packaging.
2. How to Request a Refund
To request a refund, please follow these steps:
Contact Us:
Email support@repsperformance.com with your purchase details and reason for the request.Review Process:
Our team will review your request and respond within 5 business days. If approved, we will initiate the refund.
3. Refund Process
Memberships and Subscriptions:
Approved refunds will be processed within 7 business days to the original payment method.Training Sessions and Evaluations:
Eligible refunds or credits will be processed within 5 business days of approval.Retail Products:
Refunds will be processed within 10 business days after the returned item is received and inspected.
4. Non-Refundable Items
Missed or unused training sessions without proper notice
Programs already delivered or in progress
Discounted or promotional purchases
Gift cards (if applicable)
5. Contact Us
If you have any questions about this Refund Policy, please contact us:
REPS Performance
support@repsperformance.com
(443) 548-6275
139 Ritchie Hwy, Suite C
Severna Park, MD 21146
Effective Date: April 1, 2026
At REPS Performance, we are committed to delivering a high-standard training experience. Due to the structured and personalized nature of our services, our refund policy is designed to reflect the time, planning, and coaching involved.
1. Eligibility for Refunds
Memberships and Subscriptions:
Refunds are only available within the first 14 days of purchase. After this period, all memberships and subscriptions are non-refundable.Training Sessions and Evaluations:
Cancellations must be made at least 24 hours in advance to be eligible for rescheduling or credit. Late cancellations or no-shows will not be refunded or credited.Programs and Packages:
Once a program has been started or delivered, it is non-refundable.Retail Products (if applicable):
Apparel or physical products may be returned within 30 days of purchase, provided they are unused, unworn, and in original packaging.
2. How to Request a Refund
To request a refund, please follow these steps:
Contact Us:
Email support@repsperformance.com with your purchase details and reason for the request.Review Process:
Our team will review your request and respond within 5 business days. If approved, we will initiate the refund.
3. Refund Process
Memberships and Subscriptions:
Approved refunds will be processed within 7 business days to the original payment method.Training Sessions and Evaluations:
Eligible refunds or credits will be processed within 5 business days of approval.Retail Products:
Refunds will be processed within 10 business days after the returned item is received and inspected.
4. Non-Refundable Items
Missed or unused training sessions without proper notice
Programs already delivered or in progress
Discounted or promotional purchases
Gift cards (if applicable)
5. Contact Us
If you have any questions about this Refund Policy, please contact us:
REPS Performance
support@repsperformance.com
(443) 548-6275
139 Ritchie Hwy, Suite C
Severna Park, MD 21146